Privacy Policy

1. Who we are

RippleFlo ("we", "us", or "our") provides manufacturing planning and discrete event simulation software for critical manufacturing teams. This Privacy Policy explains how we handle personal information when you visit rippleflo.com or submit a demo or enquiry request.

2. Information we collect

We may collect the following information when you use our website:

• Demo and enquiry form data: name, email address, phone number, company, industry, production line details, and current planning tools you choose to provide.
• Technical and usage data: IP address, browser type, device information, pages visited, and timestamps — typically collected automatically by our hosting provider for security, performance, and diagnostics.
• Communications: information you send us through our contact page.

We do not intentionally collect sensitive personal data through the marketing website. Please do not submit confidential manufacturing, regulatory, or trade-secret information through the public enquiry form.

3. How we use your information

We use personal information to:

• Respond to demo requests and product enquiries
• Schedule and follow up on conversations with our team
• Understand your manufacturing context so we can tailor a demo
• Operate, secure, and improve our website
• Comply with legal obligations and protect our rights

We do not sell your personal information. We do not use enquiry data for unrelated third-party marketing.

4. Legal bases for processing

Where applicable under data protection laws (including the GDPR), we process personal information based on:

• Consent — when you submit the demo form or contact us
• Legitimate interests — to respond to enquiries, operate our business, and keep our website secure
• Legal obligation — where required by applicable law

5. How we store and share information

Demo and enquiry submissions are stored securely. We use trusted service providers who process data on our behalf to operate our website and handle enquiries.

If you use the RippleFlo demo application at app.rippleflo.com, separate terms and privacy practices may apply to that product.

We may disclose information if required by law, court order, or to protect the rights, safety, and security of RippleFlo, our users, or others.

6. Data retention

We retain enquiry and contact information for as long as needed to respond to your request, maintain a business relationship, and meet legal or accounting requirements. When information is no longer needed, we delete or anonymize it where reasonably possible.

7. Cookies and similar technologies

Our marketing website does not use advertising or analytics cookies. Our hosting provider may set essential technical cookies or collect server logs necessary to deliver the site securely. If we introduce analytics or marketing tools in the future, we will update this policy.

8. International transfers

Your information may be processed in countries other than your own, including where our service providers operate. We take reasonable steps to ensure appropriate safeguards are in place when data is transferred internationally.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to withdraw consent where processing is consent-based. You may also have the right to lodge a complaint with a supervisory authority.

To exercise these rights, contact us through our contact page. We may need to verify your identity before responding.

10. Children's privacy

Our website and services are intended for business professionals. We do not knowingly collect personal information from children under 16.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest version. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

12. Contact us

Questions about this Privacy Policy or our data practices? Visit our contact page.